1. What products do you offer? We offer a wide range of high-quality makeup products and brushes, including highlighters, foundations, eyeshadows, lipsticks, and various makeup brushes.
2. How can I find the right shade for my skin tone? You can use our shade finder tool on the product page to match your skin tone or contact our customer support for personalized assistance.
3. Do you offer international shipping? Yes, we offer international shipping to many countries. Shipping costs and delivery times vary depending on the destination.
4. How can I track my order? Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier's site.
5. What is your return policy? We accept returns within 30 days of purchase for unused and unopened products. Please visit our Returns & Exchanges page for detailed information on how to return an item.
6. Are your products cruelty-free? Yes, all our products are cruelty-free. We do not test on animals at any stage of product development.
7. How can I contact customer support? You can contact our customer support team via email at support@yourshop.com or call us at 1-800-123-4567. Our team is available Monday to Friday, 9 AM to 5 PM EST.
8. Do you offer discounts or promotions? Yes, we frequently offer discounts and promotions. Sign up for our newsletter to stay updated on the latest deals and offers.
9. How do I apply for a wholesale account? If you are interested in a wholesale account, please visit our Wholesale Inquiries page and fill out the form. Our team will get back to you with more information.
10. Can I cancel or modify my order after placing it? If you need to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request if the order has not yet been processed.
11. What payment methods do you accept? We accept various payment methods, including credit/debit cards, PayPal, and other secure payment options.
12. How do I use a discount code? You can enter your discount code at checkout in the designated field. The discount will be applied to your total order amount.
13. Are your brushes made from synthetic or natural fibers? Our brushes are made from high-quality synthetic fibers, designed to be soft, durable, and cruelty-free.
14. Do you offer gift cards? Yes, we offer digital gift cards in various denominations. You can purchase them on our Gift Cards page.
15. How do I care for and clean my makeup brushes? We recommend cleaning your brushes regularly with a gentle brush cleaner or mild soap and warm water. Allow them to air dry completely before using them again.
16. Can I subscribe for regular product updates? Yes, you can subscribe to our newsletter to receive updates on new products, promotions, and beauty tips.
17. Do you offer free samples? Occasionally, we offer free samples with certain purchases or as part of promotions. Check our website or subscribe to our newsletter for updates on sample offers.
18. How long will it take to receive my order? Delivery times vary based on your location and the shipping method selected at checkout. Estimated delivery times will be provided at checkout.
19. Can I create an account on your website? Yes, creating an account allows you to track orders, save your favorite products, and enjoy a faster checkout process.
20. What should I do if I receive a damaged or incorrect item? If you receive a damaged or incorrect item, please contact our customer support team immediately. We will arrange a replacement or refund as quickly as possible.
